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Sound Out FAQs

Frequently Asked Questions

Do you have a risk assessment for the venue? 

You can download the Southbank Centre’s Health and Safety information for schools here: https://bynder.southbankcentre.co.uk/m/5be8158bc022d574/original/Southbank-Centre-Schools-Health-and-Safety-Doc-5.pdf 

You MUST complete your own risk assessment for attendance at this concert. If you would like a copy of the Southbank Centre’s risk assessment for reference please email us on getinvolved@londonsinfonietta.org.uk 

Do you have a safeguarding policy? 

You can read the London Sinfonietta’s Safeguarding Policy here: https://londonsinfonietta.org.uk/safeguarding-policy  

Is the Sound Out Concert open to schools outside of London? 

Yes, we welcome any school to join us for the concert. 

What age group is the concert suitable for? 

The concert is ideal for key stage 2 (ages 7-11), however we have had key stage 3 and 4 attend in the past as well as SEND and alternative provision schools. 

What about home-schooled children? 

You are also very welcome! Please get in touch with us if you need support filling out the booking form, as we know some questions will not apply. 

How will we receive tickets? 

You will receive an e-ticket and further information about the concert, including some fun activities to prepare your class for the concert by Friday 5 March 2026. 

Can I change the number of tickets after submitting the booking form? 

Please submit the number of tickets you require as accurately as possible when submitting the booking form. In some cases, we will be able to change the number of tickets you have booked but cannot guarantee that any additional tickets will be in the same block of seats as your original booking. 

What if I need to cancel?  

Refer to our terms and conditions below and contact us on: getinvolved@londonsinfonietta.org.uk or phone 020 3435 5456 

Can we eat lunch at the Southbank Centre? 

There are public spaces at the Southbank Centre where you can eat lunch. We are not able to book specific spaces for schools. 

How do you get to the Royal Festival Hall? 

Please refer to the Southbank Centre website here: https://www.southbankcentre.co.uk/visit/getting-here  

When should we arrive? 

You should plan to arrive 30 minutes before the concert starts. Doors will open 30 minutes before and it can take some time to get settled in the hall. We cannot delay the start of the concert for latecomers but will try to admit you as soon as possible. 

 

Terms and Conditions

  • Tickets are allocated on a first come, first served basis, once capacity has been reached a waiting list will be implemented. 
  • Submission of the booking form confirms your booking of tickets. 
  • Within 30 days of booking through this form, you will be sent an invoice and confirmation of your booking; this must be paid within 30 days of receipt, or your tickets may be offered to another school. 
  • The photo permission form must be completed by Friday 13 February 2026 https://forms.office.com/e/WhCZWA40yU  
  • Cancellations before 31 December 2025 will receive a 100% refund 
  • Cancellations up until 13 February 2026 will receive a 50% refund 
  • Cancellations after 13 February 2026 will not receive a refund.  
  • Cancellations where payment has not yet been made will still be liable for payment. 
  • Please note that physical tickets will not be issued; you will receive an e-ticket and further information about the concert by Friday 5 March 2026. 

If you have any questions or enquiries about this concert please contact us on getinvolved@londonsinfonietta.org.uk or phone 020 3435 5456